Shalini Ganju leads sourcing and procurement services for Accenture’s agile workforce across North America. She has held her current role for three years but has been with the Accenture team since joining as a sourcing specialist fifteen years ago. The program supports demand fulfilment for a wide range of skills from IT programmers, to testers, to call center and customer service agents across all industries.

Ganju is particularly proud of the work she and her team did ramping up staffing for customer service representatives this past year. By upskilling our people to meet new needs, she built a cross-functional team, which she says is “delivering with more efficient end-to-end processes and enabling procurement services to better support the customer and simplify handoffs.”