Kristen Erban has an impressive breadth of responsibilities at CVS Health. Not only does she manage the contingent labor program for all disciplines except IT, but she also leads recruitment brand marketing, corporate relocation, reporting and analytics, budgeting and financials, technology and the project management office as head of talent acquisition operations and recruitment brand marketing for the healthcare company known for its CVS Pharmacy, CVS Caremark and Aetna brands.

With a bachelor’s degree in business, master’s degree in IT, and certification in project management, Erban specializes in picking apart a process and putting it back together to work better and more efficiently. As she puts it, she practices “the art of the possible.”

Working for CVS Health in 2020, she took advantage of her range of skills to keep up with the changing demands of the pandemic. Her teams worked quickly to boost the contingent workforce to provide communities with services they needed to return to health, such as testing and then providing vaccinations. Her team worked with competitors and partners to bring on people who’d been laid off or furloughed, creatively finding new roles that enabled people to apply their skills from other fields, such as hospitality and travel.

Erban’s team also facilitated a way for workers to apply for contractor jobs directly on the CVS website rather than being brough in by an external supplier partner. The process was so successful that they plan to continue it going forward. “We are constantly looking at what’s next while continually keeping the candidate, hiring leader and recruiter in mind,” Erban says. “We are looking at what we can automate, anything we do manually that if automated, could make things faster and easier for all involved.”