In his four years as a global category manager of professional services at The LEGO Group, Christian Dahl Damsted has pioneered the centralization of the organization’s external workforce management. In addition, he has played a central role in forming policy alongside key internal stakeholders.

Damsted sets a global plan for the way LEGO works with its contingent workforce while maintaining a focus on compliance, technology, opportunity and innovation. His program enables transparency across domains and recently launched an external workforce policy, new to LEGO.

Reluctance to change and evolve is something he has witnessed in the contingent workspace. “There exists this general opinion which echoes; you’re doing well, why should you change? Just continue to be successful,” he states.

LEGO’s program relies heavily on the external workforce in part because that is where the talent is, Damsted says, but also because of the seasonal nature of the products, so the coming days will require more flexibility in temporary as well as the full-time workforce.

“In the current world situation, there might be less demand for external workforce tomorrow; we don’t know. It could be the opposite with companies wanting to ensure resiliency and agility,” he says. “What we do know is the talent and capability will sail through because, in the end, it is all about creating impact with the right talent and having big dreams and high hopes.”